Subscription Box Policies & Terms of Service

Billing Cycle: Subscriptions automatically renew monthly on the 1st of each billing period using the payment method on file.
Price Changes: Any price adjustments will be communicated via email at least 30 days prior to the next billing cycle. Continued subscription after notice constitutes acceptance of the new terms.

Shipping Schedule: Boxes ship out on or around the 15th of each month. Orders placed after the cutoff date of the last day of the preceding month will ship in the next upcoming cycle.
Address Updates: Subscribers are responsible for keeping shipping addresses current via their account portal. Address changes must be updated before the 10th of the shipping month to ensure delivery to the correct location.
Carrier Delays: Once a package leaves our fulfillment center, delivery times are subject to the carrier. We are not responsible for delays caused by the postal service, weather, or incorrect address information provided at checkout.

How to Cancel: You may cancel your subscription at any time by logging into your account dashboard or by contacting our support team directly.
Cancellation Deadline: Cancellations must be processed before the 1st of the billing month to prevent being charged for and receiving the upcoming box.
Finality: Cancellation stops future renewals. No refunds or partial credits are issued for active billing cycles once payment has been processed.

All Sales Final: Due to the curated, seasonal nature of our subscription boxes, individual items and full boxes are non-returnable and non-refundable.
Damaged or Defective Items: If an item arrives damaged, defective, or if an item is missing from your box, notify us within 7 days of delivery with photographic evidence. We will gladly replace the damaged or missing item. If that item is no longer available from the supplier, we will replace with a comparable item.
Refused Deliveries: Packages returned to sender due to an incorrect address or refusal to accept delivery will incur a reshipping fee.

Skip a Month: Subscribers have the flexibility to skip an upcoming shipment through their account portal rather than canceling entirely.
Skip Deadline: Skips must be applied prior to the 1st of the billing month.

Inventory Limitations: To ensure the highest quality curation and freshness of our specialty items, all subscription tiers are subject to strict inventory caps. Membership openings are released on a limited, first-come, first-served basis.
Waitlist Priority: When active subscription slots are filled, prospective members may join our official waitlist. Waitlist positions are prioritized chronologically by the date and time of sign-up.
Waitlist Invitations: As inventory opens or batch sizes expand, invitations to subscribe are sent directly via email. Recipients have 48 hours from the time the invitation is issued to claim their subscription slot and complete checkout before the invitation expires and is offered to the next person in line.
Batch Release Schedule: Capped inventory is periodically evaluated and released in scheduled batches. Waitlist members will receive advance notification regarding upcoming release windows.
Waitlist Commitment: Joining the waitlist is free and carries no financial obligation. Members may remove themselves from the waitlist at any time through their account dashboard or by using the unsubscribe link provided in waitlist communications.

For questions regarding your subscription, billing, or shipping, please reach out to our support team at info@runrepeatbox.com

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