Subscription Box Terms of Service
1. Subscription Terms & Renewal
Automatic renewal: Subscriptions renew automatically each month on the 1st using the payment method on file, unless canceled or skipped before the deadline below.
Price changes: Any price adjustments will be communicated by email at least 30 days before the next billing cycle. Continued subscription after notice constitutes acceptance of the new terms.
2. Shipping & Delivery
Shipping schedule: Boxes ship on or around the 10th of each month. This is the shipment date, not a guaranteed delivery date. The order cutoff is the last day of the preceding month. Orders placed after that cutoff ship in the following monthly shipping cycle.
Address updates: Keep your shipping address current through your account portal. Address changes must be completed before the 10th of the shipping month to ensure delivery to the correct location.
Carrier delays: Delivery times depend on the carrier after your package leaves our fulfillment center. We are not responsible for delays caused by the postal service, weather, or incorrect address information provided at checkout.
3. Cancellation Policy
How to cancel: Cancel through your account dashboard or contact our support team at info@runrepeatbox.com.
Cancellation deadline: To stop the next monthly renewal, your cancellation must be completed by 11:59 p.m. Central Time on the last day of the month before that renewal. If you need support to cancel, contact us early enough for your cancellation to be processed before this deadline.
After a charge: Cancellation stops future renewals. Once payment for a billing cycle has been processed, no refund or partial credit is issued for that cycle.
4. Returns & Refunds
All sales final: Due to the curated, seasonal nature of our subscription boxes, individual items and full boxes are non-returnable and non-refundable.
Damaged, defective, or missing items: Contact info@runrepeatbox.com within 7 days of delivery and provide photographic evidence. We will replace the damaged, defective, or missing item. If it is no longer available from the supplier, we will provide a comparable replacement.
Returned packages: Packages returned to sender because of an incorrect address or refusal to accept delivery will incur a reshipping fee.
5. Skipping Orders & Account Management
Skip a month: You may skip an upcoming shipment through your account portal instead of canceling your subscription.
Skip deadline: To skip the next monthly renewal and its box, complete your skip by 11:59 p.m. Central Time on the last day of the month before that renewal.
6. Waitlist & Inventory Capping Terms
Inventory limits: Subscription plans are subject to inventory caps. Membership openings are released on a limited, first-come, first-served basis.
Waitlist priority: When subscription slots are full, prospective members may join our waitlist. Positions are prioritized by the date and time of sign-up.
Invitations: Invitations to subscribe are sent by email as inventory opens or batch sizes expand. Recipients have 48 hours from the time an invitation is issued to complete checkout before the invitation expires and the slot is offered to the next person in line.
Batch releases: Inventory is periodically evaluated and released in scheduled batches. Waitlist members receive advance notification of upcoming release windows.
No obligation: Joining the waitlist is free and carries no financial obligation. Members may remove themselves through their account dashboard or by using the unsubscribe link in waitlist communications.
7. Contact Us
For questions about your subscription, billing, shipping, or a problem with your box, email info@runrepeatbox.com.